Live Chat Outage

Incident Report for Golf Genius TM

Resolved

Live Chat services are fully restored and operational. We apologize for any inconvenience this may have caused you in contacting our support team. Thank you for your patience.
Posted Jan 09, 2026 - 16:52 EST

Monitoring

Live Chat services are gradually resuming, but they may experience intermittent downtime until fully recovered.
Posted Jan 09, 2026 - 16:30 EST

Update

Live Chat services are gradually resuming, but they may experience intermittent downtime until fully recovered. If you need assistance and are unable to submit a live chat request, please send an email to supportteam@golfgenius.com for support using the product. We will promptly inform you as soon as we have more information.
Posted Jan 09, 2026 - 16:05 EST

Identified

Intercom, our live chat provider, is currently experiencing a service outage. If you need assistance, please send an email to supportteam@golfgenius.com for support using the product. We will keep you updated as soon as we have more information.
Posted Jan 09, 2026 - 15:50 EST
This incident affected: Live Chat Support.