KnowledgeBase and Intercom SSL Certificates Issue

Incident Report for Golf Genius TM

Resolved

The "Help" button (including the knowledge base and live chat support) is now working as normal. We apologize for any inconvenience that this may have caused.

Posted Nov 05, 2021 - 09:13 EDT

Update

We are continuing to investigate. In the meantime, users can bypass this issue by going directly to docs.golfgenius.com. From there, users will be able to search the knowledge base and initiate support requests. If a security alert appears, users can proceed to the unsecured page.

Posted Nov 05, 2021 - 08:35 EDT

Identified

Users can not access Intercom or the KnowledgeBase using a secured (https) connection. Both KnowledgeBase and Intercom can be accessed using a non-secured connection.

We have alerted SupportHero of the outdated SSL Certificates, that are causing the issue.

Posted Nov 05, 2021 - 07:02 EDT

This incident affected: Live Chat Support.