tag:status.golfgenius.com,2005:/historyGolf Genius TM Status - Incident History2024-03-29T01:23:51-04:00Golf Genius TMtag:status.golfgenius.com,2005:Incident/201307822024-03-01T08:54:28-05:002024-03-01T08:54:28-05:00Increased Response Time<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:54</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:08</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:08</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:04</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an incident that is affecting the overall system response time.</p>tag:status.golfgenius.com,2005:Incident/194087502023-12-12T04:10:21-05:002023-12-12T04:10:21-05:00Scheduled Maintenance - December 12, 2023<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>04:10</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>03:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>02:18</var> EST</small><br><strong>Scheduled</strong> - On December 12, 2023 - between 03:00am and 04:00am EDT - we will be undergoing scheduled maintenance operations. During this one hour period of time we expect the platform to be unavailable.</p>tag:status.golfgenius.com,2005:Incident/183141122023-08-29T22:09:17-04:002023-08-29T22:09:17-04:00File Uploads - Network Issue<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>22:09</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>22:01</var> EDT</small><br><strong>Monitoring</strong> - File uploads are functional again. We are monitoring.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>21:53</var> EDT</small><br><strong>Update</strong> - Our provider who is causing the disruption is actively working on a solution. We are continuing to monitor.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>20:44</var> EDT</small><br><strong>Identified</strong> - The issue has been identified as a network issue with one of our providers.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>20:38</var> EDT</small><br><strong>Investigating</strong> - We are currently encountering an outage that affects uploading files to Tournament Management. The underlying issue is a network failure with one of our providers. All other services and components are unaffected.</p>tag:status.golfgenius.com,2005:Incident/179287832023-07-22T02:29:44-04:002024-03-18T11:30:07-04:00Partial Outage<p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>02:29</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>01:45</var> EDT</small><br><strong>Monitoring</strong> - We have performed a fail over to the high availability database backup. The platform is now functional but we are monitoring and investigating the root cause.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>01:13</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with one of our database servers. Approximately 20% of customers are unable to access the system.</p>tag:status.golfgenius.com,2005:Incident/159586672023-01-29T21:15:01-05:002023-01-29T21:15:01-05:00Partial Outage<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>21:15</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>13:28</var> EST</small><br><strong>Monitoring</strong> - We have restored service to all customers and we are closely monitoring to ensure that the system is stable. If you are experiencing any issues, please contact support through your normal channels.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>09:28</var> EST</small><br><strong>Update</strong> - We are now bringing customers back online. We will send an email to notify customers when their account is online and operational.<br /><br />We apologize for this inconvenience.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>06:13</var> EST</small><br><strong>Update</strong> - The maintenance window has been completed. We are beginning to bring customers back online over the course of the morning hours (US Eastern Time). For further information refer to the most recent email communication.<br /><br />We apologize for this inconvenience and will continue to provide updates.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>05:24</var> EST</small><br><strong>Update</strong> - We are continuing to work to resolve the identified issue. The maintenance window has been extended and we'll provide an additional update at 6:00 am US Eastern Time. <br /><br />We apologize for this inconvenience and will continue to provide updates.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>04:04</var> EST</small><br><strong>Update</strong> - We are continuing to work to resolve the identified issue. The maintenance window has been extended, we'll provide an additional update at 5:00 am US Eastern Time. <br /><br />We apologize for this inconvenience and will continue to provide updates.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>02:16</var> EST</small><br><strong>Update</strong> - We are continuing to work to resolve the identified issue. The maintenance window (2:00 am - 4:00 am US ET) is currently in progress.<br /><br />We apologize for this inconvenience and will continue to provide updates.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>23:26</var> EST</small><br><strong>Update</strong> - We are continuing to work to resolve the identified issue. A maintenance window will be required for all TM Accounts.<br /><br />Refer to the most recent email communication for details on how your account is affected. <br /><br />We apologize for this inconvenience and will continue to provide updates.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>20:09</var> EST</small><br><strong>Update</strong> - We are continuing to work to resolve the identified issue. A maintenance window will be required for all TM Accounts.<br /><br />Refer to the most recent email communication for details on how your account is affected. <br /><br />We apologize for this inconvenience and will continue to provide updates.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>17:41</var> EST</small><br><strong>Update</strong> - We are continuing to work to resolve the identified issue. A maintenance window will be required for all TM Accounts.<br /><br />Refer to the most recent email communication for details on how your account is affected. <br /><br />We apologize for this inconvenience and will continue to provide updates.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>13:58</var> EST</small><br><strong>Update</strong> - We are continuing to work to resolve the identified issue. Full resolution will require a maintenance window in which affected customers will be unable to access their account for several hours, preventing normal use of the system today. <br /><br />For details on how your account is affected, refer to the most recent email communication. <br /><br />We apologize for this inconvenience and will continue to provide updates.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>12:29</var> EST</small><br><strong>Update</strong> - We are continuing to work to resolve the identified issue. Full resolution will take several hours, preventing normal use of the system for affected customers today. <br /><br />For details on how your account is affected, refer to the email communications already sent. <br /><br />We apologize for this inconvenience and will continue to provide updates.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>10:12</var> EST</small><br><strong>Update</strong> - We have identified the issue and are taking steps to solve the problem. For affected customers, full resolution may take several hours. <br /><br />We apologize for this inconvenience and will continue to provide updates. <br /><br />For further details, please refer to emails distributed to affected customers.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>04:43</var> EST</small><br><strong>Update</strong> - We are continuing to work on this issue.<br /><br />We have identified a fix and have implemented / tested this fix on subset of the affected tables. We are now working on preparing and testing the fix for the entirety of the database.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>01:37</var> EST</small><br><strong>Identified</strong> - We are currently experiencing a partial outage. We have identified the issue and our engineers are working to resolve it. All current data is accessible, but creating new entities (events, players) is affected for some customers. We apologize for the inconvenience and will update you on the progress.</p>tag:status.golfgenius.com,2005:Incident/96580252022-03-29T10:12:45-04:002022-03-29T10:12:45-04:00PDF and Printing Services Error<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>10:12</var> EDT</small><br><strong>Resolved</strong> - The incident has been resolved. The PDF and Printing services are up.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>09:52</var> EDT</small><br><strong>Monitoring</strong> - DocRaptor provided a fix for the problem. The PDF and Printing services are back up, and we are monitoring them.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>09:25</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor updates from DocRaptor.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>09:23</var> EDT</small><br><strong>Identified</strong> - Our third party provider DocRaptor has identified an internal issue that affects our PDF and Printing Services.</p>tag:status.golfgenius.com,2005:Incident/87825732021-12-07T21:51:13-05:002021-12-07T21:51:13-05:00AWS issue causing PDF delivery and file uploads outage<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>21:51</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:58</var> EST</small><br><strong>Monitoring</strong> - File uploads and downloads including reports, spreadsheets, and images are now operating as normal. However, AWS (Amazon Web Services) has not yet confirmed that the issue has been fully resolved. We will continue to monitor and update as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:47</var> EST</small><br><strong>Identified</strong> - AWS is currently experiencing an increased number of API issues. As a result, customers are unable to download generated reports and other documents, upload documents or images.<br />We are monitoring the issue and will provide updates as we receive them.</p>tag:status.golfgenius.com,2005:Incident/84025862021-11-05T09:13:38-04:002021-11-05T09:13:38-04:00KnowledgeBase and Intercom SSL Certificates Issue<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>09:13</var> EDT</small><br><strong>Resolved</strong> - The "Help" button (including the knowledge base and live chat support) is now working as normal. We apologize for any inconvenience that this may have caused.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>08:35</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate. In the meantime, users can bypass this issue by going directly to docs.golfgenius.com. From there, users will be able to search the knowledge base and initiate support requests. If a security alert appears, users can proceed to the unsecured page.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>07:02</var> EDT</small><br><strong>Identified</strong> - Users can not access Intercom or the KnowledgeBase using a secured (https) connection. Both KnowledgeBase and Intercom can be accessed using a non-secured connection.<br /><br />We have alerted SupportHero of the outdated SSL Certificates, that are causing the issue.</p>tag:status.golfgenius.com,2005:Incident/83617962021-11-01T03:50:29-04:002021-11-01T03:50:29-04:00Scheduled Maintenance - November 1, 2021<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>03:50</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>02:57</var> EDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>05:45</var> EDT</small><br><strong>Scheduled</strong> - On November 1, 2021 - between 02:00am and 03:00am EDT - we will be undergoing scheduled maintenance operations. During this one hour period of time we expect the platform to be unavailable for a couple of minutes.</p>tag:status.golfgenius.com,2005:Incident/83421672021-10-28T18:22:21-04:002021-10-28T18:22:21-04:00Email Deliverability Outage<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>18:22</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>16:52</var> EDT</small><br><strong>Monitoring</strong> - Our email provider has identified the issue and outbound message delivery has resumed. All queued messages will be delivered, but may experience some delays. Email deliverability will continue to be monitored.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>15:46</var> EDT</small><br><strong>Identified</strong> - Our email provider has confirmed the issue and their engineering team is working toward a resolution as quickly as possible. We will continue to post regular status updates.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>15:33</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating issues related to e-mail deliverability.</p>tag:status.golfgenius.com,2005:Incident/75225712021-07-16T04:04:40-04:002021-07-16T04:04:40-04:00Scheduled Maintenance - 2021-07-16<p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>04:04</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance operation has been completed</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>03:57</var> EDT</small><br><strong>Update</strong> - The scheduled maintenance operations have been completed and traffic is being resumed to the affected database.</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>03:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>01:57</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time.</p>tag:status.golfgenius.com,2005:Incident/72450282021-06-14T11:25:24-04:002021-06-14T11:25:39-04:00Text messaging outage<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>11:25</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. If you've attempted to send text messages since 6pm ET yesterday (Jun-13), we recommend that you check the delivery report and resend any text messages as you deem appropriate.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>Monitoring</strong> - Text message delivery has been restored. We are monitoring to confirm normal operations.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>10:44</var> EDT</small><br><strong>Investigating</strong> - We are experiencing a service interruption with text message delivery. We are working with our service provider (Twilio) to resolve the issue.<br /><br />All other components of the platform are unaffected.</p>tag:status.golfgenius.com,2005:Incident/72146702021-06-10T08:41:16-04:002021-06-10T08:41:16-04:00Text Messages - High Error Rate in Delivery<p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>08:41</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>05:43</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>05:30</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>05:03</var> EDT</small><br><strong>Investigating</strong> - We are investigating elevated error rates in outgoing text messages. We are using Twilio as an external provider for outgoing text messages and are currently working on a resolution with them.<br /><br />All other components of the platform are unaffected.</p>tag:status.golfgenius.com,2005:Incident/72046472021-06-09T07:31:08-04:002021-06-09T07:31:08-04:00Text Messages - High Error Rate in Delivery<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>07:31</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>04:25</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>02:16</var> EDT</small><br><strong>Identified</strong> - We are investigating elevated error rates in outgoing text messages. We are using Twilio as an external provider for outgoing text messages and are currently working on a resolution with them.<br /><br />All other components of the platform are unaffected.</p>tag:status.golfgenius.com,2005:Incident/64379482021-03-02T16:56:33-05:002021-03-02T16:56:33-05:00DNS Resolution Issues<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>16:56</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>14:51</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>14:19</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>13:46</var> EST</small><br><strong>Investigating</strong> - We have become aware of an issue that our DNS Provider is currently having. Specifically, a percentage of DNS queries are erroring out due to a DDOS attack. This causes some customers to not be able to access Golf Genius and USGA TM. The DNS provider is in the process of rolling out mitigation procedures.</p>tag:status.golfgenius.com,2005:Incident/62392942021-02-10T16:57:37-05:002021-02-10T16:57:37-05:00File Uploads - Network Issues<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>16:57</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved and all file uploads are now functional.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>16:02</var> EST</small><br><strong>Identified</strong> - We are currently encountering an outage that affects uploading files to Tournament Management. The underlying issue is a network failure with one of our providers. All other services and components are unaffected.</p>tag:status.golfgenius.com,2005:Incident/56392532020-11-24T02:20:56-05:002020-11-24T02:20:56-05:00Slow printing<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>02:20</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>16:46</var> EST</small><br><strong>Monitoring</strong> - The processing of PDFs is now working as expected. We are continuing to monitor.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>16:38</var> EST</small><br><strong>Update</strong> - The servers are currently catching up on processing printing (and other background processes). We expect to be fully caught up with all processing within a few minutes.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>16:18</var> EST</small><br><strong>Identified</strong> - We have identified an issue that causes printing (and other processes) to be processed slower than usual. We are investigating.</p>tag:status.golfgenius.com,2005:Incident/49458272020-08-26T19:44:19-04:002020-08-26T19:44:19-04:00PDF Generation<p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>19:44</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>17:07</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>17:07</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>16:37</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>16:18</var> EDT</small><br><strong>Investigating</strong> - Printing is currently unavailable. We are investigating the issue.</p>tag:status.golfgenius.com,2005:Incident/43988162020-06-19T03:00:39-04:002020-06-19T03:00:39-04:00Scheduled Maintenance<p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>02:49</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>08:43</var> EDT</small><br><strong>Scheduled</strong> - Scheduled maintenance will be performed on the Golf Genius TMS Platform on Friday, June 19th from 2:00AM EDT to 3:00AM EDT. During the maintenance window, you will not be able to access the product.</p>tag:status.golfgenius.com,2005:Incident/43055512020-06-08T09:19:35-04:002020-06-08T09:19:35-04:00SMS Deliverability Issue<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>09:19</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>04:37</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>21:47</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix will be deployed to production prior to working hours (ET) Monday.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>16:15</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing an issue preventing some text messages from properly being delivered. We are working towards a resolution and will provide further updates as appropriate.</p>tag:status.golfgenius.com,2005:Incident/42256692020-06-01T02:07:37-04:002020-06-01T02:07:37-04:00Scheduled Maintenance<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>02:07</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>10:16</var> EDT</small><br><strong>Scheduled</strong> - The scheduled maintenance on the Golf Genius TMS Platform has been moved to Monday, June 1st, from 2 AM to 3 AM EDT. During the maintenance window, you will not be able to access the product.</p>tag:status.golfgenius.com,2005:Incident/36326972020-03-01T20:31:13-05:002020-03-01T20:31:13-05:00PDF Generation Unavailable<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>20:31</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved. The system is stable and operating as normal.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>20:14</var> EST</small><br><strong>Monitoring</strong> - We have resolved the issue. PDF and Print Services are now operational. We are monitoring to ensure that the system is stable.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>19:32</var> EST</small><br><strong>Update</strong> - We are continuing to investigate and work towards a resolution as quickly as possible.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>18:30</var> EST</small><br><strong>Identified</strong> - The issue has been identified and we are working to resolve it.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>18:07</var> EST</small><br><strong>Investigating</strong> - Printing is currently unavailable. We are investigating the issue.</p>tag:status.golfgenius.com,2005:Incident/35525072020-02-11T20:09:41-05:002020-02-11T20:09:41-05:00Unplanned System Outage<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>20:09</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>19:35</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>19:22</var> EST</small><br><strong>Investigating</strong> - We are experiencing an unplanned service outage.
<br />We are actively investigating to identify and resolve the problem as quickly as possible.</p>tag:status.golfgenius.com,2005:Incident/31333642019-10-23T00:21:55-04:002019-10-23T00:21:55-04:00AWS issue causing degraded PDF delivery<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>00:21</var> EDT</small><br><strong>Resolved</strong> - The DNS issues are now resolved and confirmed by Amazon Web Services.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>21:30</var> EDT</small><br><strong>Identified</strong> - AWS is currently experiencing intermittent DNS issues with a subset of Internet providers. As a result, some customers may be unable to download generated reports and other documents. We are monitoring the issue and will provide updates as we receive them.</p>tag:status.golfgenius.com,2005:Incident/24751892019-06-06T02:01:17-04:002019-06-06T02:01:17-04:00Database Maintenance<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>02:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>01:28</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>01:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>12:35</var> EDT</small><br><strong>Scheduled</strong> - Scheduled maintenance will be performed on the Golf Genius TM Platform on Thursday, June 6th from 1am to 2am (Eastern Time). During the maintenance window, you will not be able to access the product.</p>